Maintenance, Support and Hosting
Maintenance & Support
Any website needs maintenance and support throughout its lifetime; this might be trivial things like applying security patches released by the Drupal community right the way through to fixing things if something goes wrong. We offer a range of support solutions from ad hoc services where you can just use us as and when needed through to annual support packages to cover things like applying patches and bug fixes.
We’re also able to look after your hosting requirements for you as part of a support package. meaning you can just focus on managing the site day-to-day leaving the technical stuff to us.
Tracking progress
As part of our support processes all of our clients are given access to our internal issue tracking system to allow you to raise issues as and when they occur. We use this system to track each issue in its entirety so you will be able to clearly see all the discussion and action that happens on any ticket you raise. Tickets are all assigned a priority level to allow us to concentrate our efforts on what is most important to you at any moment in time.
Most clients have a regular check-in call with us, to update both ways with the latest updates and make sure we have your current priorities in mind.
Build for the future
The internet never stands still! We're here to help you design, build and grow your site as your customers, goals and products evolve.
Design
For important changes, supply designs or use our in-house designer to ensure the new work looks sharp while meeting your brand guidelines.
Spec & build
Yes, we can build based on your word document and a Skype call! We'll work with you to make sure the brief is always clear, rational and beneficial for your site.
Grow
Slow, awkward processes get in the way of progress. We're keen to understand your bottlenecks and rebuild processes that actually work for your editorial team. Pragmatism, expertise and a splash of AI can make for a site that your team love to use.
Training
For your team to be and feel successful, they need to feel confident with their tools.
Our team is full of great communicators ready and willing to deliver training for you, your editors, your admins and your IT team.
Drupal 7 Support
We continue to support Drupal 7!
See our dedicated page for full details on your options for continuing with a Drupal 7 site.
Hosting
We are flexible enough to support a range of hosting setups. Some enterprise clients have their own arrangements with providers, but most of our clients use us to manage their hosting. We’re able to take on your existing arrangements if needed, or set you up on Platform.sh, our preferred hosting provider.
We have reduced hosting costs by up to 50% by using Platform.sh, so if you’re interested to see if you could save too then get in touch!
Host with us
We can transparently handle the day-to-day issues, security updates and SSL certificates.
ComputerMinds have run and hosted some of our client sites for many years - a great testament to our continuing service and reliability.
The costs are always transparent, and we're appropriately responsive when there are issues causing downtime. In fact, we're usually on it before the email comes in.
We can set up hosting for your new site
If you build a new site with us, we can work with your IT team to set everything up - and then coordinate a seamless transition to the new site.
We can take on your existing setup, from any platform
Over our years we've worked with most large hosting providers, including AWS and Rackspace. We can handle it!
When you're ready, we can crunch the numbers to see if you could reduce costs by moving to our preferred provider, platform.sh (one client saved almost 50% on their hosting bill!).
Platform.sh
Our preferred hosting service is platform.sh, an innovative BCORP with flagship features that work both for us and our clients.
Reduced costs
Having most of our clients on the same hosting platform means simplicity and efficiency for us, and that generally translates into less time billed. Furthermore, the move to platform.sh reduced the annual hosting cost for one client by almost 50%.
Dedicated test environments
The ability to create clones of the live site almost instantly allows for automatic creation of test environments for validating changes. Having an exact copy of production, rather than an outdated database with a mishmash of code, gives reliability for those testing out the new changes. This saves everyone time and stress.
Scalability
We've found that platform.sh has great options for choosing the system CPU power and memory availability. All our sites - big and small - are running smoothly with an appropriate resource allocation, and the costs are appropriate too!
Built for modern development
A complete set of tooling means that we're again and again impressed with platform.sh and the ease of use it brings to our dev team and our hosting needs.