Maintenance & Support
Any website needs maintenance and support throughout its lifetime; this might be trivial things like applying security patches released by the Drupal community right the way through to fixing things if something goes wrong. We offer a range of support solutions from ad hoc services where you can just use us as and when needed through to annual support packages to cover things like applying patches and bug fixes.
We’re also able to look after your hosting requirements for you as part of a support package. meaning you can just focus on managing the site day-to-day leaving the technical stuff to us.
Build for the future
The internet never stands still! We're here to help you design, build and grow your site as your customers, goals and products evolve.
Design
For important changes, supply designs or use our in-house designer to ensure the new work looks sharp while meeting your brand guidelines.
Spec & build
Yes, we can build based on your word document and a Skype call! We'll work with you to make sure the brief is always clear, rational and beneficial for your site.
Grow
Slow, awkward processes get in the way of progress. We're keen to understand your bottlenecks and rebuild processes that actually work for your editorial team. Pragmatism, expertise and a splash of AI can make for a site that your team love to use.
Training
For your team to be and feel successful, they need to feel confident with their tools.
Our team is full of great communicators ready and willing to deliver training for you, your editors, your admins and your IT team.
Tracking progress
As part of our support processes all of our clients are given access to our internal issue tracking system to allow you to raise issues as and when they occur. We use this system to track each issue in its entirety so you will be able to clearly see all the discussion and action that happens on any ticket you raise. Tickets are all assigned a priority level to allow us to concentrate our efforts on what is most important to you at any moment in time.
Most clients have a regular check-in call with us, to update both ways with the latest updates and make sure we have your current priorities in mind.
Drupal 7 Support
We continue to support Drupal 7!
See our dedicated page for full details on your options for continuing with a Drupal 7 site.