Our Services

Maintenance & Support

Support for your site

Any website needs maintenance and support throughout its lifetime; this might be trivial things like applying security patches released by the Drupal community right the way through to fixing things if something goes wrong. We offer a range of support solutions from ad hoc services where you can just use us as and when needed through to annual support packages to cover things like applying patches and bug fixes.

We’re also able to look after your hosting requirements for you as part of a support package, meaning you can just focus on managing the site day-to-day leaving the technical stuff to us.

Evolution

Product development
Design work
Reporting
Data analysis

Maintenance

Security updates
Bug fixes

Project management

Self managed or regular check-ins
Estimates for larger projects
Hourly drawdown for small tickets
Ticket system ready to go

Build for the future

The internet never stands still! We're here to help you design, build and grow your site as your customers, goals and products evolve

Training

For your team to be and feel successful, they need to feel confident with their tools.

Our team is full of great communicators ready and willing to deliver training for you, your editors, your admins and your IT team.

More about Training

Tracking progress

As part of our support processes all of our clients are given access to our internal issue tracking system to allow you to raise issues as and when they occur. We use this system to track each issue in its entirety so you will be able to clearly see all the discussion and action that happens on any ticket you raise. Tickets are all assigned a priority level to allow us to concentrate our efforts on what is most important to you at any moment in time.

Most clients have a regular check-in call with us, to update both ways with the latest updates and make sure we have your current priorities in mind.

Working with us

Drupal 7 Support

We continue to support Drupal 7!

See our dedicated page for full details on your options for continuing with a Drupal 7 site.

Drupal 7 Sites

What kinds of contract can you do?

Chevron to expand or collapse the accordion

We're pretty flexible with what we can offer, and usually find something that suits both sides well.

Typical contracts we offer are:

Monthly purchase of hours: You agree to buy a certain number of ComputerMinds hours each month on an ongoing basis. Generous rollover allows for natural variations in workload.
One-off purchase of hours: You buy a number of ComputerMinds hours as a one-off or as a supplement to your normal purchase, in order to achieve a particular project.

To discuss contracts and pricing, please get in touch!

My site is broken/down, can you help?

We'd be glad to help!

In a crunch, we can get through the paperwork and start bringing resolutions within hours.

It all depends on your situation, of course - the ability to rapidly get the business agreement in place, obtain credentials to your infrastructure etc. relies on some strong team work and responsive communications.

To start, get in touch ASAP;

Do you do hosting?

We do! We are comfortable working with substantial existing infrastructure, but can also lift and shift you to our preferred standardised platform for lower ongoing overheads.

See our hosting page

Do you design?

We design!

Our in-house designer has a wealth of experience, and can be brought on board for any project - large or small.

Learn about Design for Drupal