Our Services

Maintenance & Support

Support for your site

Any website needs maintenance and support throughout its lifetime; this might be trivial things like applying security patches released by the Drupal community right the way through to fixing things if something goes wrong.

We offer a range of support solutions from ad hoc services where you can just use us as and when needed, through to annual support packages to cover things like applying patches and bug fixes.

We’re also able to look after your hosting requirements for you as part of a support package, meaning you can just focus on managing the site day-to-day leaving the technical stuff to us.

All this comes under a Support Contract.

Evolution

Product development
Design work
Reporting
Data analysis

Expert Guidance

Upgrade and roadmap planning
Architectural input
Strategic advice

Maintenance

Security updates
Bug fixes

Project management

Self managed or regular check-ins
Estimates for larger projects
Hourly drawdown for small tickets
Ticket system ready to go

Support Contracts with ComputerMinds

Simple but effective

The time purchase agreement

You purchase a block of hours each month, which you can use for any Drupal-related work. There are no rigid scopes or artificial boundaries between “support” and “development”.

You simply draw down time as work is completed. We provide a portal in which you can easily see your remaining hours, and view exactly how time has been used.

Your monthly hours can be used for:

Fixing bugs or errors
Drupal core and module security updates
Performance and stability improvements
Small feature development and enhancements
Configuration changes
Content-related technical support
Strategic advice and technical planning
Training
Content updates

TLDR : If we can do it then it’s included.

Real time comms

Most clients work with us via a shared Slack channel, where our developers communicate as if we’re part of your internal team.

This allows for:

Quick questions and answers
Ongoing conversations
Real-time collaboration
Clear visibility of progress

For many clients, Slack offers a quick and convenient way of getting a rapid solution. (And of course we are also more than happy to discuss the weather and last night’s episode of the Traitors!)

Project tracking

All work we do will be tracked against a ticket in our ticketing system.

Often our developers will create the ticket based on discussions in Slack. The tickets allow everyone to easily track change, and allow us to allocate drawn down time accordingly.

The ticketing system will be made fully available to you, so you can raise tickets and track progress of existing tickets at any time.

And of course we are always just a phone call away; we have clients for whom talking will always trump typing and that's just fine!

You’re free to use whichever channel makes sense at the time.

Build for the future

The internet never stands still! We're here to help you design, build and grow your site as your customers, goals and products evolve

Good to know

Tracking progress

In addition to the real-time channels, most clients have a regular check-in call with us.

It's helpful to update both ways with the latest updates and make sure we have your current priorities in mind.

Working with us

Training

For your team to be and feel successful, they need to feel confident with their tools.

Our team is full of great communicators ready and willing to deliver training for you, your editors, your admins and your IT team.

More about Training

Drupal 7 Support

We continue to support Drupal 7!

See our dedicated page for full details on your options for continuing with a Drupal 7 site.

Drupal 7 Sites

FAQs

What kinds of contract can you do?

Chevron to expand or collapse the accordion

We're pretty flexible with what we can offer, and usually find something that suits both sides well.

Typical contracts we offer are:

Monthly purchase of hours: You agree to buy a certain number of ComputerMinds hours each month on an ongoing basis. Generous rollover allows for natural variations in workload.
One-off purchase of hours: You buy a number of ComputerMinds hours as a one-off or as a supplement to your normal purchase, in order to achieve a particular project.

To discuss contracts and pricing, please get in touch!

Do unused support hours roll over?

Yes, hours will always be retained (unlike many other agencies!)

We'll regularly review your balance with you, to help with managing the ebbs and flows of work.

Is it not better to buy the hours ad hoc?

Ad hoc support is a reactive and transactional model, where each task is scoped, quoted, and approved individually. It can be good for certain types of project, but combining Drupal maintenance with ongoing development under a single contract can allow more flexibility and less paperwork.

A Drupal support contract provides:

Ongoing access to Drupal experts
Faster response times
Predictable monthly costs
A team that already understands your site

This makes support more efficient and reduces delays caused by repeated scoping and onboarding.

Plus, this model makes us able to offer a discounted price on the support contract hours purchased.

Do you do hosting?

We do! We are comfortable working with substantial existing infrastructure, but can also lift and shift you to our preferred standardised platform for lower ongoing overheads.

See our hosting page

Do you design?

We design!

Our in-house designer has a wealth of experience, and can be brought on board for any project - large or small.

Learn about Design for Drupal

My site is broken/down, can you help?

We'd be glad to help!

In a crunch, we can get through the paperwork and start bringing resolutions within hours.

It all depends on your situation, of course - the ability to rapidly get the business agreement in place, obtain credentials to your infrastructure etc. relies on some strong team work and responsive communications.

To start, get in touch ASAP;