Drupal support from people who know your site.

Support for your site

Any website needs maintenance and support throughout its lifetime; this might be trivial things like applying security patches released by the Drupal community right the way through to fixing things if something goes wrong.

We offer a range of support solutions from ad hoc services where you can just use us as and when needed, through to annual support packages to cover things like applying patches and bug fixes.

We’re also able to look after your hosting requirements for you as part of a support package, meaning you can just focus on managing the site day-to-day leaving the technical stuff to us.

All this comes under a Support Contract.

The time purchase agreement

You purchase a block of hours each month, which you can use for any Drupal-related work. There are no rigid scopes or artificial boundaries between “support” and “development”.

You simply draw down time as work is completed. We provide a portal in which you can easily see your remaining hours, and view exactly how time has been used.

Your monthly hours can be used for:

• Fixing bugs or errors
• Drupal core and module security updates
• Performance and stability improvements
• Small feature development and enhancements
• Configuration changes
• Content-related technical support
• Strategic advice and technical planning
• Training
• Content updates

TLDR : If we can do it then it’s included.

Real time comms

Most clients work with us via a shared Slack channel, where our developers communicate as if we’re part of your internal team.

This allows for:

• Quick questions and answers
• Ongoing conversations
• Real-time collaboration
• Clear visibility of progress

For many clients, Slack offers a quick and convenient way of getting a rapid solution. (And of course we are also more than happy to discuss the weather and last night’s episode of the Traitors!)

Project tracking

All work we do will be tracked against a ticket in our ticketing system.

Often our developers will create the ticket based on discussions in Slack. The tickets allow everyone to easily track change, and allow us to allocate drawn down time accordingly.

The ticketing system will be made fully available to you, so you can raise tickets and track progress of existing tickets at any time.

And of course we are always just a phone call away; we have clients for whom talking will always trump typing and that's just fine!

You’re free to use whichever channel makes sense at the time.